Getting everyone on the same page can be challenging when high-priority incidents impact multiple teams. That’s why removing toil from the incident response process is essential.
Automation allows teams to focus more on problem identification and resolution, reducing cognitive load and the time it takes to resolve an incident. This helps them stay focused on resolving the issue as quickly as possible, enabling teams to get back to building new products and services.
Resolve Incidents Faster
Incident response is the process of identifying and responding to incidents that occur in your organization. These can be anything from attacks on your systems to theft or destruction of data.
Traditionally, incident management has been manual and time-consuming. Often, it required a lot of writing code to connect tools in the incident management system to other third-party solutions, such as log aggregation and security monitoring.
These integrations must also be manually configured and tested, which can take time. This time could be better spent on other tasks.
Responders can save hours of wasted effort by removing the need to keep track of tasks. This helps teams resolve incidents more quickly and prevent recurring occurrences. This can lead to more efficiency and lower your organization’s total cost of operations.
Prevent Further Incidents
A system to detect, respond and remediate security incidents is the key to keeping your organization safe. Automating at least 80 – 90% of your established incident response process will help you triage alarms faster, respond to threats more effectively, and seamlessly integrate your existing tools.
Codeless Integration allows you to scale your incident management capabilities as your needs change quickly. This is a huge benefit for organizations with staff turnover, as you can add new integrations rapidly and efficiently.
Incident response automation also eliminates the need to manually create a high-priority ticket in a case management solution, as it automatically connects your security tools to the system where you track incident information. This saves time and reduces the burden on human resources.
Another benefit is that codeless integration solutions allow users of all technical abilities to build automation workflows, allowing more people in your team to take part in incident response. This is especially true for people who are not technical specialists but can work alongside those who are.
This is because codeless automation uses simplified syntax or visual elements, making it easier for non-technical teams to build automation workflows. This ensures that your organization’s wide range of specialists can come together to create workflows that work for them, enhancing incident response capabilities and keeping your business safe.
Prevent Recurring Incidents
A team works to verify the incident is authentic and determine how it was triggered, typically needing to search through logs, IP lookups, domain investigations, etc. These tedious tasks can significantly impact response efficiency, so automated incident response solutions help teams triage alarms faster and more efficiently by automating these steps.
To do this, you need to connect the tools containing your data and create alerts to ensure the right people see the relevant alarms when they happen. This saves time and allows the right person to handle it, rather than the entire team has to do this independently.
Creating an incident ticket is another repetitive task that can be automated so that the right person gets the proper alert and automatically gets a ticket created so that they can escalate it to the appropriate team for remediation. This also eliminates the need for your team to go into a case management system and manually assign it, saving them time and ensuring that you resolve it promptly.
In addition to helping automate the incident response capabilities process, codeless integrations enable incident management teams to scale more quickly and efficiently. This is because they can deploy new integrations much more rapidly than with traditional on-premise technologies that require coding expertise to set up. This helps to future-proof your incident management operations and ensure that they can adapt to changes in tooling and infrastructure as they come along.
Resolve Incidents More Efficiently
Traditionally, configuring incident management platforms to work with third-party tools required significant time and effort to write out custom configurations. This manual coding process had to be repeated for each device the incident management team wanted to connect with.
With the advent of no-code integrations, incident managers can deploy as many integrations as they need quickly and efficiently. This translates into better agility and responsiveness to new infrastructure or applications that come on board.
Another significant benefit of no-code integrations is the ability to support a much wider variety of third-party applications, from legacy log aggregation and analysis solutions to new cloud-based monitoring and management services. This is possible because no-code integrations do not require a programmer to write the code to connect these applications.
In addition, no-code integrations are easier to test and debug than their coded counterparts, making them the perfect choice for organizations with many third-party integrations that need testing and monitoring. Moreover, no-code integrations are self-healing, meaning that the system will fix problems when they occur without any user intervention or involvement. This allows incident managers to get on with their job and lessen the chance of costly rework. This is especially true for integrations with many connections or those that have been around for some time.
